* Shipping & Delivery
* Privacy & Security
* Returns
* Warranty
* Payment, Pricing & Promotions
* Viewing Orders
* Updating Account Information
Shipping & Delivery
Delivery charges will be quoted based on level of service. Things to consider when choosing a carrier are pretty simple there are basically 2 choices. Our Standard Service utilizes a common freight carrier or LTL carrier its less expensive however you need to be able to move the product yourself from the back of the truck into your home. Second White glove delivery service a little more expensive but the products will be brought into your home. More detailed information on the services are provided below.
Standard Freight Carrier Shipping
Orders shipped outside of the local delivery areas of our stores that are too large for UPS will be shipped via Freight Carrier. Typically deliveries are during regular business hours: Monday through Friday, between 8am and 5pm. Second, Freight Carriers are required to remove your order from their vehicle but are NOT required to move the merchandise or packaging any distance from their vehicle unless you specifically request a White Glove Delivery. The carrier is instructed to contact you prior to delivery via phone in order to inform you of the approximate delivery time.
White Glove Delivery is one of the most comprehensive delivery services available! The White Glove carrier will pick up your merchandise from our facility and transport it to your area. Upon arrival the White Glove carrier will contact you via telephone, at which time you will be provided with a four (4) hour delivery time window. During your delivery a two-man uniformed crew will carefully remove each piece from their vehicle and place it within your home or office as you designate. White Glove Delivery includes the navigation of any stairs, tight turns, etc. Please note: Delivery personnel are NOT responsible for the removal of any packaging or assembly of the merchandise. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew can NOT move or dispose of any preexisting items. White Glove Delivery is only available within the continental U.S., and is an additional service that can only be purchased during order placement, or prior to your order leaving our facility. If you do not wish to pay a little more for a White Glove Delivery, it would be prudent to have some assistance available when you receive your order to assist in bringing your merchandise inside. Unfortunately, White Glove Delivery service may not be available in some areas of the country.
Regardless the shipping method, you must inspect the overall quality of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed, etc. you should open that particular package to ensure the contents are in good condition.
UPS or FedEx shipments After your order has been shipped, you will receive a tracking number via e-mail as well as link to the a website. You will be able to track your shipment from departure to arrival. Shipper will NOT contact you prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.
Although damage is exceptionally rare, it is VERY important that you inspect the overall condition of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed or you are concerned about the condition of any item, you should open the affected carton(s) and inspect for damage. Refuse any damaged products; accept the remainder of the order. If the entire order is damaged, refuse the shipment and write DAMAGED – REFUSED on the delivery receipt. Call Concepts Furniture immediately at 303-772-4178 and report the incident.
We will automatically include any applicable state sales tax on orders delivered within Colorado during the check out process.
You can cancel an order that is in transit, however, the original freight charge is non-refundable, you will be charged for return freight and you will be charged a 20% re-stocking fee.
* Subject to change without notice.
Privacy & Security
At Concepts Furniture, your right to privacy and data security is a primary concern. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Concepts Furniture recognizes that it must maintain and use customer information responsibly. If requested, we will not disclose any information that identifies you to a third party. Concepts Furniture will never make your e-mail address or phone number available to third parties. When you place an order with Concepts Furniture your personal information and credit card information are safe. Please read on for more details about our privacy policy. Concepts Furniture only asks for specific types of personal information We ask you to provide information that will enable us to assist you with customer support issues, or to complete a purchase. For example, we request information from you when you: * Place an order online * Place an order over the telephone * Submit an inquiry regarding our products or practices In each of these instances, we may ask for your name, phone number, e-mail address, billing address, shipping address, credit card information as well as other similar personal information. If we ever ask for significantly different information we will inform you of the reason for the request. Once we have collected an e-mail address, we may send monthly e-mail newsletters informing you of news and special offers. You are welcome to visit our web site without providing any of this information; however, we are unable to process an order or send a catalog or newsletter without the requested information. Concepts Furniture Only Uses Your Personal Information For Specific Purposes We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to notify you of product recalls, to send our monthly e-mail newsletter, or to send you targeted marketing information, special product offers or catalogs. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving future e-mails from us. Opt Out Policy If you would like to unsubscribe to our email newsletters please unsubscribe at the bottom of the newsletter email. Subject to change without notice.
Returns
We want you to be completely satisfied. Item purchased at regular price may be returned within seven (7) days from the time of receipt for a refund or Credit subject to the terms stated herein.
All returns must have prior approval and a return authorization number assigned. Contact us at 303-772-4178 for further instruction.
Return freight charges must be paid for by the customer and the original freight charges are non-refundable. The return freight charge will be deducted from the amount refunded.
Merchandise must not be damaged and must be returned in the same condition in which it left Concepts Furniture warehouse. This means that the product returned must be unassembled, in original carton, packaged in as new condition. If merchandise is not in new condition, the return may be authorized and a 20% re-stocking charge will be deducted from the credit prior to issuing a refund.
Shipping and labor charges (Assembly, Delivery, Freight, Installation, Modifications, etc. plus any sales tax thereon) are NON-REFUNDABLE.
Mattresses, Upholstered items, pillows, sleepers and other bedding items can not be returned.
Orders shipped via White Glove service must be returned in the same manner, with the possible exception of partial returns suitable for return via UPS contact Concepts Furniture for details.
Contact us at 303-772-4178 for further instructions within 7 days of receipt or with any questions.
If my order is delayed in transit, does the return policy still apply? Yes. We work tirelessly to ensure that your merchandise arrives to you on time. Many factors are outside our control. Unless a guaranteed delivery service was arranged at time of order placement (typically at an additional charge), delays in transit time through no fault of Concepts Furniture do NOT constitute an exception to the Return Policy.
If my Freight shipment is damaged in transit, does the return policy still apply? This depends on the circumstances. Unfortunately, since we are unable to deliver to you ourselves, the freight industry leaves us with a small margin of error. If you accept your shipment in good condition and discover damage after the fact, we will do everything in our power to rectify the issue at absolutely no cost to you. Therefore, our Return Policy applies if you elect to return any portion of the order.
However, if you sign for your shipment as “damaged” then decide to return the affected piece(s), the Return Policy will not apply to the affected items(s) which would be eligible for full refund. Additionally, if you refuse your entire order due to damage and you do not wish to receive a replacement order, the return policy will not apply and you would be eligible for a full refund. If you refuse just a portion of your order for damage while accepting the remainder of the shipment, and you did not wish to have the refused item(s) replaced, the return policy will not apply to the refused items. We would issue a full refund for the refused item(s), in addition to refunding a prorated portion of your original shipping charge (if applicable).
If I return an item, do I have to pay for return shipping?
Yes. Prepaid freight charges BOTH WAYS will apply on all returns.
Can I cancel an order that has been shipped but I have not received it yet?
You can cancel an order that is in transit, however, the original freight charge is non-refundable, you will be charged for return freight, and you will be charged a 20% re-stocking fee. What happens if I want to return an item more than 7 days after receipt? Concepts Furniture can not accept the return unless we are notified within 7 days of receipt.
Warranty
All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
Payment, Pricing & Promotions
At this time we accept only Visa, Master card, American Express, Discover card and PayPal.
Viewing Orders
Please check your order thoroughly before placing once the order has been accepted it may not be changed.
Updating Account Information
Please keep your information up to date any shipping or delivery issues due to wrong address or phone numbers may delay shipments or add additional fees.
