We want you to be completely satisfied. Item purchased at regular price may be returned within seven (7) days from the time of receipt for a refund or store Credit subject to the terms stated herein.
All returns must have prior approval and a return authorization number assigned. Contact us at 303-772-4178 for further instruction.
Return freight charges must be paid for by the customer and the original freight charges are NON-REFUNDABLE. For items offered with free freight or discounted freight the actual outbound shipping fees will be deducted from the amount refunded. Most manufacturer’s have a re-stock fee that will apply to items, unless defective or damaged during shipping.
Merchandise must not be damaged and must be returned in the same condition in which it left manufacturer’s warehouse. This means that the product returned must be un-assembled, in original carton, packaged in as new condition. If merchandise is not in new condition, the return will not be accepted or a restocking charge of up to 100% of the invoice will be deducted from the credit prior to issuing a refund.
Shipping and labor charges (Assembly, Delivery, Freight, Installation, Modifications, etc. plus any sales tax thereon) are NON-REFUNDABLE.
Upholstered items, special order items, pillows, sleepers, mattresses, and other bedding items can not be returned.
Orders shipped via White Glove service must be returned in the same manner, with the possible exception of partial returns suitable for return via UPS contact Concepts Furniture for details.
Contact us at 303-772-4178 or email: firstname.lastname@example.org for further instructions within 7 days of receipt or with any questions.
If order is delayed in transit, does the return policy still apply? Yes. We work tirelessly to ensure that your merchandise arrives to you on time. Many factors are outside our control. Unless a guaranteed delivery service was arranged at time of order placement (typically at an additional charge), delays in transit time through no fault of Concepts Furniture do NOT constitute an exception to the Return Policy.
If shipment is damaged in transit, does the return policy still apply? This depends on the circumstances. Unfortunately, since we are unable to deliver to you ourselves, the freight industry leaves us with a small margin of error. If you accept your shipment in good condition and discover damage after the fact, we unfortunately have no method of reimbursement with the shipping company. Therefore, our Return Policy applies if you elect to return any portion of the order, if accepted in good condition.
However, if you sign for your shipment as “damaged” then decide to return the affected piece(s), the Return Policy will not apply to the affected items(s) which would be eligible for full refund. Additionally, if you refuse your entire order due to damage and you do not wish to receive a replacement order, the return policy will not apply and you would be eligible for a full refund. If you refuse just a portion of your order for damage while accepting the remainder of the shipment, and you did not wish to have the refused item(s) replaced, the return policy will not apply to the refused items. We would issue a full refund for the refused item(s), in addition to refunding a prorated portion of your original shipping charge (if applicable).
If I return an item, do I have to pay for return shipping?
Yes. Prepaid freight charges BOTH WAYS will apply on all returns.
Can I cancel an order that has been shipped but I have not received it yet?
You can cancel an order once it is in transit, however, the original freight charge is non-refundable, you will be charged for return freight, and you will be charged a 20% re-stocking fee.
What happens if I want to return an item more than 7 days after receipt? Concepts Furniture can not accept the return unless we are notified within 7 days of receipt.