Shipping & Delivery
Delivery charges will be quoted based on level of service. Things to consider when choosing a carrier are pretty simple there are basically 2 choices. Our Standard Service utilizes a common freight carrier or LTL carrier its less expensive however you need to be able to move the product yourself from the back of the truck into your home. Second White glove delivery service a little more expensive but the products will be brought into your home. More detailed information on the services are provided below.
Standard Freight Carrier Shipping
Orders shipped outside of the local delivery areas of our stores that are too large for UPS will be shipped via Freight Carrier. Typically deliveries are during regular business hours: Monday through Friday, between 8am and 5pm. Second, Freight Carriers are required to remove your order from their vehicle but are NOT required to move the merchandise or packaging any distance from their vehicle unless you specifically request a White Glove Delivery. The carrier is instructed to contact you prior to delivery via phone in order to inform you of the approximate delivery time.
White Glove Delivery is one of the most comprehensive delivery services available! The White Glove carrier will pick up your merchandise from our facility and transport it to your area. Upon arrival the White Glove carrier will contact you via telephone, at which time you will be provided with a four (4) hour delivery time window. During your delivery a two-man uniformed crew will carefully remove each piece from their vehicle and place it within your home or office as you designate. White Glove Delivery includes the navigation of any stairs, tight turns, etc. Please note: Delivery personnel are NOT responsible for the removal of any packaging or assembly of the merchandise. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew can NOT move or dispose of any preexisting items. White Glove Delivery is only available within the continental U.S., and is an additional service that can only be purchased during order placement, or prior to your order leaving our facility. If you do not wish to pay a little more for a White Glove Delivery, it would be prudent to have some assistance available when you receive your order to assist in bringing your merchandise inside. Unfortunately, White Glove Delivery service may not be available in some areas of the country.
Regardless the shipping method, you must inspect the overall quality of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed, etc. you should open that particular package to ensure the contents are in good condition.
UPS or FedEx shipments After your order has been shipped, you will receive a tracking number via e-mail as well as link to the a website. You will be able to track your shipment from departure to arrival. Shipper will NOT contact you prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.
Although damage is exceptionally rare, it is VERY important that you inspect the overall condition of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed or you are concerned about the condition of any item, you should open the affected carton(s) and inspect for damage. Refuse any damaged products; accept the remainder of the order. If the entire order is damaged, refuse the shipment and write DAMAGED – REFUSED on the delivery receipt. Call Concepts Furniture immediately at 303-772-4178 and report the incident.
We will automatically include any applicable state sales tax on orders delivered within Colorado during the check out process.
You can cancel an order that is in transit, however, the original freight charge is non-refundable, you will be charged for return freight and you will be charged a 20% re-stocking fee.
* Subject to change without notice.